Senior Manager Digital Product; Dynamics 365

About this role

• Career Area: Technology, Digital and Data Job Description: Your Work Shapes the World at Caterpillar Inc.
• When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other.
• We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities.
• We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live.
• Together, we are building a better world, so we can all enjoy living in it.
• Cat Digital is the digital and technology arm of Caterpillar Inc., leveraging the latest technologies to build industry leading digital solutions for our customers and dealers.
• With over 1.5 million connected assets worldwide, our teams use data, technology, advanced analytics, telematics and AI capabilities to help our customers build a better, more sustainable world.
• Job Summary: Caterpillar is seeking a Senior Manager, Digital Product to lead product strategy, delivery, and team performance for Microsoft Dynamics 365 business applications supporting Caterpillar dealers.
• This leader will manage product managers and cross-functional teams responsible for the roadmap, implementation, adoption, and ongoing enhancement of Dynamics 365 Customer Engagement or Finance & Operations solutions.
• The role will own product outcomes across one or more Dynamics 365 domains, aligning business priorities, customer needs, and technology investments to deliver measurable value and operational improvements.
• What You Will Do Product Strategy & Leadership Define and execute product vision, strategy, roadmaps, and priorities for Dynamics 365 solutions.
• Lead, mentor, and develop a team of product managers and product owners.
• Drive alignment between business objectives, customer needs, and technology capabilities.
• Evaluate new Dynamics 365 capabilities and Microsoft releases to identify opportunities for business value and continuous improvement.
• Product Delivery & Execution Oversee the delivery of Dynamics 365 solutions, ensuring quality, usability, security, and alignment with business requirements.
• Manage prioritization of enhancements, defects, technical debt, and new capabilities across multiple product teams.
• Ensure effective backlog management, release planning, dependency management, and governance practices.
• Partner with engineering, architecture, and implementation teams to deliver scalable business solutions.
• Stakeholder & Change Leadership Build strong partnerships with business leaders, dealers, Microsoft, implementation partners, and cross-functional teams.
• Communicate product strategy, roadmap priorities, release impacts, and business value to executive and operational stakeholders.
• Drive business readiness, user adoption, training enablement, and organizational change activities that maximize product value.
• Serve as the voice of the customer and business stakeholders throughout the product lifecycle.
• Product Performance & Continuous Improvement Define and monitor KPIs that measure product adoption, operational efficiency, customer experience, and business outcomes.
• Support teams in resolving complex product, process, and operational challenges.
• Lead continuous improvement initiatives that enhance dealer and customer experiences while improving business performance.
• What You Will Have: D365 Application and Platform Knowledge (Customer Engagement or Finance & Operations focus) Extensive experience with Microsoft Dynamics 365 Customer Engagement applications such as Sales, Customer Insights, Customer Service, Field Service, or Project Operations, or with Dynamics 365 Finance & Operations applications such as Finance, Supply Chain Management, Commerce, or related ERP capabilities.
• Strong understanding of D365 configuration, security, data model, integrations, reporting, environment strategy, release waves, and implementation lifecycle considerations.
• Ability to assess Microsoft release updates, identify business value, prioritize adoption, and guide product teams through roadmap and release impact decisions.
• Knowledge of enterprise product lifecycle management, adoption, support transition, change management, and continuous improvement for large-scale business applications.
• Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
• Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
• Software Change Request Management: Knowledge of software change request management; ability to manage software product change requests from customers, prospective customers, vendors, and internal staff.
• Software Product Business Knowledge: Knowledge of and experience with the business aspects and operation of a software product; ability to manage install base, current uses, future plans, and product vision.
• Considerations For Top Candidates: 10+ years of product management, digital transformation, CRM, ERP, or enterprise application experience.
• Experience leading product managers, product owners, or cross-functional product teams.
• Proven success leading Dynamics 365 Customer Engagement or Finance & Operations implementations and product roadmaps.
• Deep experience with Microsoft Dynamics 365 Customer Engagement (Sales, Customer Service, Field Service, Customer Insights, Project Operations) and/or Finance & Operations (Finance, Supply Chain, Commerce).
• Strong understanding of Dynamics 365 configuration, integrations, security, data management, reporting, and implementation lifecycles.
• Experience leading enterprise software products from strategy through adoption, support, and continuous improvement.
• Business & Operational Acumen Strong understanding of business processes across sales, service, finance, supply chain, customer experience, and Ability to translate business needs into scalable technology solutions that drive measurable outcomes.
• Experience with Agile, Scrum, SAFe, and Azure DevOps.
• Bachelor's degree in Business, Information Systems, Engineering, Supply Chain, Finance, Marketing, or a related field preferred Experience in dealer, manufacturing, industrial distribution, rental, B2B, or B2B2C environments preferred.
• Additional Information Up to 20% travel required Summary Pay Range: $159,120.00 - $258,570.00 Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience.
• Please note that salary is only one component of total compensation at Caterpillar.
• Benefits: Subject to plan eligibility, terms, and guidelines.
• This is a summary list of benefits.
• Medical, dental, and vision benefits* Paid time off plan (Vacation, Holidays, Volunteer, etc.)* 401(k) savings plans* Health Savings Account (HSA)* Flexible Spending Accounts (FSAs)* Health Lifestyle Programs* Employee Assistance Program* Voluntary Benefits and Employee Discounts* Career Development* Incentive bonus* Disability benefits Life Insurance Parental leave Adoption benefits Tuition Reimbursement * These benefits also apply to part-time employees Visa Sponsorship is not available for this position.
• Posting Dates: November 12, 2026 - November 22, 2026 Any offer of employment is conditioned upon the successful completion of a drug screen.
• Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities.
• Qualified applicants of any age are encouraged to apply.
• Not ready to apply?
• Join our Talent Community.

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