Customer Success Manager

About this role

• Who we are In a fiercely competitive eCommerce market with rising CAC and cautious consumer spending, enterprise brands face immense pressure to scale profitability while managing operational complexity at scale.
• Bubblehouse's flexible platform redefines loyalty programs into scalable systems tailored to your brand's unique vision.
• With seamless integrations with any data source or technology and a robust set of innovative features such as milestone achievements, subscription rewards, gamified point experiences, and VIP tiering, Bubblehouse adapts various loyalty and reward models into impactful customer experiences that drive retention, revenue growth, and lasting loyalty for the world's most innovative brands such as AG1, Goop, MaryRuth Organics, Mattel, Old Spice, and Eberjey.
• Overview We're looking for a motivated Customer Success Manager to drive the success of our merchants through consultative guidance, product expertise, and strategic growth recommendations.
• In this high-impact role, you'll manage a portfolio of top-tier brands, build trusted relationships with key decision-makers, and act as a strategic advisor and execution partner focused on measurable outcomes.
• Customer Success is where our merchant relationships grow.
• Once a brand goes live, we become their day-to-day partner.
• We make sure they get full value from Bubblehouse, optimize their loyalty program over time, and turn early results into long-term growth.
• We work closely with Account Executives, Solutions Engineering, and Product to keep every merchant's program performing and evolving.
• What you'll do Serve as the primary strategic partner for a portfolio of Bubblehouse's largest and most complex merchants, acting as an extension of their team to drive loyalty-led growth Own the merchant relationship end to end: onboarding, adoption, retention, and expansion Act as a product expert, helping merchants understand, prioritize, and apply platform capabilities to unlock growth and optimize the loyalty journey Champion merchant needs across internal teams, working cross-functionally to surface insights and deliver impactful solutions Resolve issues with urgency and accountability, ensuring timely support and minimal disruption to merchant operations Own escalations and critical requests, driving resolution paths that improve efficiency and platform usage Partner with internal teams at Bubblehouse to improve our products and enablement strategies What you'll bring Experience in customer success, account management, or a similar client-facing role, ideally at a SaaS or eCommerce company Excellent oral, written, and interpersonal communication skills, with the ability to speak to both technical and non-technical audiences Strong attention to detail Ability to solve merchant-specific business problems and apply Bubblehouse solutions effectively A curious, resourceful, creative problem solver: independent, strong on execution, a self-starter, and a team player A Bachelor's degree in Computer Science, Engineering, or a related field is preferred but not required Compensation Bubblehouse's compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional individual and team performance.
• Salary ranges are designed to be competitive and aligned with country specific practices, while individual compensation is determined by skills, qualifications, and experience.
• Base Pay Range: $72,000 - $86,000 Benefits At a Glance Medical, dental and vision plans Retirement plan with employer contribution Flexible Time Off Paid Parental Leave

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