Systems and Operations Manager

About this role

• Merrifield Consultants are delighted to be partnering with Magic Bus UK, an international charity supporting young people from childhood to livelihood, to recruit a Systems and Operations Manager.
• Magic Bus supports underserved young people aged 12-25 across India, helping them develop the confidence, skills and opportunities to build brighter futures.
• Through programmes focused on literacy, numeracy, life skills and employability, Magic Bus has reached more than six million young people.
• The UK team works closely with colleagues across India, Singapore and the United States, connecting supporters with the programmes they make possible.
• This is an exciting opportunity for an organised, resourceful and proactive professional to take ownership of the systems, processes and operational infrastructure that keep an organisation running effectively.
• Working closely with the Executive Director and international colleagues, you will play a key role in improving efficiency, strengthening internal processes and ensuring the organisation has the right systems and support in place to deliver its mission.
• Job Title: Systems and Operations Manager Central London Working arrangements: Hybrid, with two days per week in the office.
• Working pattern: Full-time or part-time considered.
• Salary: GBP 40000 - GBP 45000 per annum Key responsibilities: Systems and CRM Management: Take day-to-day ownership of the CRM, maintaining accurate records, managing data quality, producing reports and dashboards, overseeing user access and supporting colleagues to use systems effectively.
• IT and Digital Support: Act as the first point of contact for everyday IT queries, administer Microsoft 365 and other business applications, coordinate external IT support and manage software licences, equipment and subscriptions.
• Operational Management: Oversee day-to-day office and organisational administration, manage supplier relationships, monitor contracts and renewals, coordinate equipment and office requirements, and ensure operational deadlines are met.
• HR and People Administration: Coordinate recruitment administration, onboarding and offboarding, maintain confidential personnel records, administer employee benefits and monitor HR policies and compliance deadlines.
• Financial Administration: Manage invoicing, payments, expenses, financial records and reconciliations, monitor budgets and cash flow, and support payroll, grant expenditure records and year-end financial processes.
• Governance and Compliance: Coordinate Board and committee meetings, maintain governance documentation and policy registers, monitor statutory deadlines, manage insurance administration and support risk management.
• Essential Experience managing business operations, suppliers, contracts and competing priorities.
• Practical CRM/database administration, including data quality and reporting.
• Confidence supporting business systems and coordinating external IT support.
• Strong financial administration skills, including invoices, payments, reconciliations and spreadsheets.
• Sound judgement when handling confidential information.
• Strong communication and collaborative working skills.
• Desirable Experience in a charity, fundraising or small organisation.
• CRM workflow improvement, dashboards or automation.
• HR, benefits, Board or compliance administration.
• Familiarity with CMS platforms, Canva, social media scheduling or AI tools.
• To find out more about the opportunity or to apply, please contact Claire Stevens at Merrifield Consultants.
• We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender.
• As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

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