Originating LOA

About this role

• **Guild Mortgage Company**, closing loans and opening doors since 1960.
• As a mortgage banking firm, we are dedicated to serving the home owner/buyer.
• Our goal is to provide affordable home financing for our customers, utilizing the best terms available while providing a level of professionalism and service unsurpassed in the lending industry.
• **Position Summary** The Originating Loan Officer Assistant plays an important role in the organization by performing, under direct supervision, a number of activities related to assisting originators build complete loan files for submission.
• The position also provides quality relations with borrowers through completing the origination processing of application, loan disclosure, review files for adherence to underwriting standards; ensuring completeness of submission to processing.
• **Essential Functions** * Origination duties: * Conduct one-on-one consultations with clients to understand their financial goals and assess their eligibility for mortgage loans.
• * Educate clients on various mortgage products, terms, and options, offering personalized recommendations based on their unique needs.
• * Assist clients in completing mortgage applications, collecting necessary documentation, and ensuring compliance with lending guidelines.
• * Develop and maintain positive relationships with all our referral sources to generate prospects for loans.
• * Build a referral base with lead sources; Self-generate new leads and maintain established referral sources and client lists.
• * Collaborate closely with underwriters, processors, realtors, and lenders to facilitate a seamless loan approval process.
• * Collect supporting documentation from borrower to include: + - 30-day paystubs - 2 years tax returns - Last 2 years W2's - Award letters, disability, trust income, etc.
• - LOE for Gaps in jobs - At initial contact with borrower provide needs list and complete application - 2 months bank statements.
• - Obtain executed disclosures within regulations time frame.
• - Obtain accurate AUS findings and prepare the Initial Fee Worksheet.
• * Analyze credit report and financial scenario, determining appropriate loan product(s).
• * Determine (price) a profitable loan and communicate fees to ops team.
• * Submit a complete loan package to processing.
• * Lock in rate.
• * Review CD to ensure fees and cash at closing are consistent with commitment to Customer: Issue Lender Credit if needed.
• If loan out of balance, work with processor & branch manager to request subsidy.
• * Partners with production support teams to generate sales using company and online marketing resources.
• Coordinate, create, track and distribute marketing materials.
• * Deliver exceptional customer service by keeping clients/agents informed during the loan process and addressing all their questions and concerns.
• * Stay current with industry regulations, lending trends, and changes in mortgage guidelines.
• * Perform any other reasonable duties required by Guild Mortgage Company or Loan Officer.
• * **Lead to Contract duties:** + - Assist originator in appointment setting with prospective and new applicants.
• - Provide new lead call backs within 20 minutes and maintain a 35% conversion rate from lead to appointment.
• - Provide administrative support managing various client databases (lead tracker, MyCircle, Zillow, etc.).
• - Send new clients online pre-qualification link on behalf of originator.
• - Assist the originator with obtaining an accurate and thorough 1003.
• - Run credit on loans assigned to an originator - Request status updates from pre-approved clients and referral sources (weekly TBD calls).
• - Keep up to date with company approved programs and software systems; implement and execute new systems for team and clients.
• - Provide marketing support by coordinating, creating, obtaining compliance approval, tracking, and distributing advertising materials as needed.
• - Manage monthly compliance-approved email marketing to realtors.
• * **Contract to Close duties:** + - Monitor key dates related to loan transactions and respond accordingly.
• - Send loan forms, disclosures agreements, and other supporting documentation to customers for completion and signature; manage the collection of completed documents accordingly.
• - Manage assigned originator's database; tracking active loan(s) and entering data as needed.
• - Maintain customer contact to ensure follow-up of loan application and answer basic inquiries.
• - Provide support in the collection and preparation of submitting loan application with supporting documentation to processing.
• - Order out 4506T, SSA, Credit Supplements, AccountCheck and Work Number as needed.
• - Prepare and submit loan applications to processing, helping to resolve any subsequent file issues and escalating processor conditions as required assisting processor in clearing any conditions placed on loan(s).
• - Reviewing CD to ensure fees and cash at closing are consistent with commitment to customer.
• - Provide status updates to referral sources on active loans, subject to Guild's policies on Consumer Privacy and Safeguarding of Information.
• **Qualifications** **Education** High School Diploma or equivalent, required **Experience** Minimum two year's experience in Mortgage lending or related field **Certifications/Licenses** NMLS required **Additional Qualifications** * Ability to manage multiple priorities; strong detail orientation and highly organized.
• * Works with a strong sense of urgency and responsiveness.
• * Passionate about delivering excellence in customer service.
• * Demonstrated patience and professionalism when interacting with both internal and external customers.
• * Strong verbal and written communication skills.
• Basic math skills.
• **Company Required Skills** * Excellent verbal and written communication skills required.
• * Highly organized and detail-oriented; ability to work in a fast-paced, metrics-driven environment required.
• * Proficiency in Microsoft Office Suite, Word, Excel, Wiki, collaborative cloud-based programs, and third-party software applications required.
• * **Commitment to company values.** * Customer Service - Proactive attention to each person * Integrity - Do and say what's right * Respect - Treat others with dignity * Collaboration - Listen and work together * Learning - Seek knowledge and strive for improvement * Excellence - Deliver the unexpected **Physical Demands** Work is primarily sedentary; mobility in an office setting.
• **Manual Dexterity** Ability to operate standard office equipment and keyboards **Audio/Visual** Ability to accurately interpret sounds and associated meanings at a volume consistent with interpersonal conversation.
• Regularly required to accurately perceive, distinguish and interpret information received visually and through audio; e.g., words, numbers and other data broadcasted aloud/viewed on a screen, as well as print and other media.
• **Environmental** Office environment - moderate noise, no substantial exposure to adverse environmental conditions.
• **Mental** Learn new tasks, remember processes, maintain focus, complete tasks independently, and make timely decisions in the context of a workflow.
• This role requires effective adaptation to workplace stressors, including customer service complaints, security responsibilities, and competing priorities.
• Must be able to adhere to process protocol.
• Must be able to apply established protocols in a timely manner.
• **Schedules** Work is primarily performed during the business week, Monday - Friday **Authority Level** **Job Scope:** Responsible for understanding the department/functional area objectives and goals and how own job contributes to achievement of these goals; may recommend changes and enhancements based on analysis and evaluation of circumstances **Complexity:** Problems are often complex and specialized and may involve unprecedented circumstances; resolution requires investigation, analysis and review of professional/organizational standards **Impact:** Decisions and actions primarily impact own work with limited impact on peers in their area, contributes as team member rather than leader **Interaction/Supervision:** Acts as a mentor/guide to less experienced professional contributor staff in a similar role; works independently and only under general direction; guided by professional standards, desired outcomes, and project plan specifications **Statement** *This document describes the general content and identifies essential functions and requirements for* *performing this position.
• It is not intended to be an exhaustive statement of duties, responsibilities, or* *requirements.
• Guild Mortgage complies with the ADA and considers reasonable accommodation* *measures that may be necessary for eligible applicants/employees to perform essential job functions.* *Employment with Guild Mortgage is "at-will," meaning that either the Company or an employee may* *terminate the employment relationship at any time, with or without cause, advance notice or stated* *justification.* Guild offers a pleasant work environment, competitive compensation and excellent benefits package; including medical, dental, vision, life insurance, AD&D, LTD and 401(k) with employer match.
• Guild Mortgage Company is an Equal Opportunity Employer.
• Target Salary Range: $17.47 - $29.12 This position offers eligibility for incentive compensation.
• Compensation at Guild is influenced by a wide array of factors including but not limited to local and federal minimum wage requirements, education, level of experience, and applicant's geographical location.
• #### **Licenses & Certifications** Required * NMLS Preferred * Licensed and Sponsored Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.
• For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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