Interim IT Director, London Market Insurance - G MASS Consulting

About this role

• G MASS Consulting are partnered with a leading London-market specialty insurance group, as they seek an IT Director to provide leadership and oversight across their technology function in London.
• This is a senior, operationally focused leadership role, providing day-to-day oversight across IT Operations, IT Solutions, Application Development and IT Service Delivery.
• The Interim IT Director will be the point of escalation and support for the heads of each function, making sure IT runs smoothly and consistently meets the needs of the business ahead of a permanent senior technology appointment.
• The client requires an experienced IT leader who is pragmatic and hands-on.
• The brief is stability, service quality and execution.
• The successful candidate will be senior enough to hold credibility with executive stakeholders, while remaining practical and focused on what the business needs to run well today.
• Responsibilities: Provide day-to-day leadership and oversight of IT Operations, IT Solutions, Application Development and IT Service Delivery.
• Act as the escalation point for heads of function, unblocking issues, making decisions and setting priorities.
• Ensure the service desk and IT Operations deliver reliable, high-quality service, with particular attention to executive users and business-critical events.
• Establish a clear operating rhythm across the function, covering priorities, reporting, performance tracking and accountability.
• Represent IT to executive leadership, giving clear and regular updates on performance, risks and issues.
• Oversee outsourced and third-party technology providers.
• Work alongside the CISO and Operational Resilience function on security and resilience matters affecting IT delivery.
• Requirements Significant experience as an IT Director, Head of IT or senior IT operations leader, ideally within insurance, the London market or wider financial services.
• A proven interim track record of stabilising IT operations and service delivery, and making an immediate impact.
• Broad understanding across IT operations, infrastructure, application development, solutions and service management.
• Strong leadership of heads of function across a mixed permanent, contract and outsourced workforce.
• Excellent executive stakeholder management and communication skills, with the credibility to rebuild business confidence in IT.
• A pragmatic, operational mindset, comfortable prioritising delivery over strategy.
• Experience with ServiceNow or a comparable ITSM platform is advantageous.
• Benefits 6 months initial term, with strong likelihood to extend

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