Mortgage Loan Officer

About this role

• Description: **JOB SUMMARY** The Mortgage Loan Officer is responsible for originating, evaluating, and managing residential mortgage loans while providing an exceptional member experience throughout the lending process.
• This position is expected to actively develop mortgage business by building strong relationships with real estate agents, builders, contractors, community partners, and prospective members.
• In addition to mortgage lending, the Mortgage Loan Officer will originate a variety of consumer loans, including auto, personal, home equity, and other consumer lending products.
• This is a relationship-driven, production-focused position requiring strong lending knowledge, sales ability, community involvement, and a willingness to travel between Credit Union branches to meet with members and support mortgage and lending opportunities.
• Requirements: **ESSENTIAL FUNCTIONS** * Originate and manage a pipeline of residential mortgage applications, including first and second liens, purchases, refinances, and home equity loans and lines of credit.
• * Conduct member interviews to assess financial needs and gather relevant documentation.
• * Pre-qualify applicants and determine appropriate loan programs.
• * Ensure mortgage loans comply with credit union policies and secondary market guidelines (e.g., Fannie Mae, Freddie Mac).
• * Work closely with underwriters, processors, and closing agents to facilitate timely loan closings.
• * Maintain thorough knowledge of mortgage regulations, rates, and compliance requirements.
• * Monitor rates and pricing for residential loan portfolio to ensure competitiveness with marketplace.
• Monitor marketplace for changes in the industry or changing trends.
• * Proactively develop mortgage loan business through consistent outreach and relationship building with members, real estate agents, builders, contractors, developers, community organizations, and other referral sources.
• * Establish and maintain an active network of realtor and builder relationships that generate mortgage referrals and support the Credit Union's membership and loan growth objectives.
• * Assist in training new mortgage loan officers.
• * Other duties as assigned by Executive Management, VP of Lending, or Mortgage Supervisor.
• * Actively originate and close a variety of consumer loans, including auto loans, personal loans, credit lines, and share-secured loans.
• * Review loan applications, analyze credit reports, and determine risk-based loan decisions.
• Provide sound financial recommendations to members based on their needs and creditworthiness.
• * Ensure accurate and timely documentation and loan processing.
• * Provide exceptional member service throughout the lending process.
• * Educate members on loan options, credit improvement, and financial wellness.
• * Participate in community events and outreach to promote credit union services.
• **COMPETENCIES/SKILLS** * Strong knowledge of mortgage and consumer lending practices, regulations, and loan documentation.
• * Proficient in lending software and Microsoft Office.
• * Excellent communication, sales, and relationship-building skills.
• * Ability to work independently and manage time effectively.
• **REQUIREMENTS/QUALIFICATIONS** * High school diploma or equivalent required.
• * 2+ years of mortgage loan origination experience required.
• * Experience with consumer lending products strongly preferred.
• * Previous credit union or community banking experience preferred.
• * Must be eligible for NMLS registration and maintain good standing.
• **PHYSICAL DEMANDS AND WORK ENVIRONMENT** While performing the duties of this position, the employee is regularly required to: * Sit or stand for extended periods of time.
• * Use hands and fingers to operate a computer keyboard, mouse, and other office equipment.
• * Speak and hear clearly to communicate with members, coworkers, and vendors.
• * Occasionally lift and/or move up to 50 pounds (such as files, office supplies, or cash boxes).
• * Reach, bend, or stoop as needed to access files or office equipment.
• * Maintain visual acuity to review detailed documents, reports, and computer screens.
• Work Environment: * Work is generally performed in a professional office or branch setting with regular activity outside the office for business development, member appointments, and community outreach.
• * The noise level is typically quiet to moderate.
• * The position involves frequent contact with members, employees, real estate professionals, and other community contacts and requires a professional and friendly demeanor.
• * Will require travel between branches or attendance at community events, meetings, or training sessions.
• * Compliance with all Credit Union safety, security, and confidentiality standards is required.
• The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this position.
• Reasonable accommodation may be provided to enable individuals with disabilities to perform the functions.
• **OTHER DUTIES** Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job.
• Duties, responsibilities and activities may change at any time with or without notice.
• **COMPENSATION AND INCENTIVE PLAN** The Mortgage Loan Officer position has a base salary and an incentive compensation plan based on established production and performance criteria.
• The Mortgage Loan Officer incentive compensation plan will be reviewed annually and may be modified based on Credit Union goals, market conditions, regulatory requirements, financial performance, or other business considerations.
• Because this position participates in a separate incentive compensation program, the Mortgage Loan Officer is not eligible to participate in the Credit Union's general annual all staff incentive plan.
• All incentive compensation is subject to the terms, conditions, eligibility requirements, and performance standards established within the applicable Mortgage Loan Officer incentive plan.

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