Customer Service Representative - State Farm Agent Team Member

About this role

• **Benefits:** * License Reimbursement * Simple IRA * Opportunity for advancement * Paid time off * Training & development * Bonus based on performance * Competitive salary * Flexible schedule **ABOUT OUR AGENCY** I opened my State Farm agency in 2018 after spending 10 years in commercial real estate.
• I knew I wanted to stay in sales, but I was looking for a career that better fit my personality and offered more stability.
• Insurance turned out to be the right fit!
• Outside of work, I'm a proud WVU fan, and life is getting even more exciting as I have a daughter and a son on the way.
• I also have a pretty unique story to tell, as I've survived a plane crash!
• Giving back to the community is important to me, and I'm proud to support the United Way of Harrison County.
• I believe in building meaningful relationships and making a positive impact on the people around us.
• Our office is a close-knit team that values emotional intelligence, kindness, and supporting one another.
• We offer PTO, flexible hours, monthly and annual bonuses, and occasional work-from-home opportunities.
• I want my team to feel trusted, appreciated, and able to balance work with life outside the office.
• I'm looking for someone who is kind, loyal, emotionally intelligent, and a self-starter.
• Being able to work well with both teammates and customers, think through problems, and take initiative is important to me.
• If you enjoy helping people and want to be part of a close-knit team that genuinely supports one another, I'd love to meet you!
• **ROLE DESCRIPTION:** As a **Customer Service Representative** with Scott Smith - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance business.
• Your attention to detail, customer service skills, and desire to help people make you an ideal fit.
• You will enhance your career while resolving customer inquiries, coordinating with other agent team members, and anticipating the needs of the community members you support.
• **RESPONSIBILITIES:** * Establish customer relationships and follow up with customers, as needed.
• * Answer customer inquiries and requests.
• * Maintain accurate records of customer interactions.
• **QUALIFICATIONS:** * Dedicated to customer service.
• * Strong communication and interpersonal skills.
• * Detail-oriented and able to multitask.
• * Previous customer service experience preferred.

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