Customer Service Representative (Loan Consultant II)

About this role

• At Lendmark Financial Services, we believe the success of our company is specifically attributable to the quality of our employees and their commitment to our customers.
• We value each customer and understand that people want to do business with people who care.
• That's one way we differ from our competitors.
• We are proud of what we as a team have accomplished.
• We will always strive for improvement, our motto since day one has been "Success is the only option." Lendmark Financial Services offers a comprehensive benefits package for employees and dependents that includes medical, dental, vision benefits, paid time off, paid holidays, 401(k), life insurance, long-term disability, tuition assistance and an employee assistance program.
• We also offer optional benefits such as critical care, auto, home and pet insurance as well as other ancillary insurance options.
• GENERAL SUMMARY: The role of Loan Consultant II is to provide exceptional customer experience while providing personal loan solutions.
• This position focuses on building a customer base through sales, loan extension and merchant referrals.
• Role success will be based on creation of customer experience, generation of business, compliance, attainment of monthly goals, and accuracy.
• MAJOR DUTIES/RESPONSIBILITIES: * Greet, assist and solicit individuals entering the office and calling by phone; receive and process credit and employment verifications, and record information obtained.
• * Process payments, distributions, and make recommendations regarding loan approvals.
• * Approve loans up to established lending limits and complete loan closings.
• * Handle account activities related to collection accounts, including phone calls and face to face communications with customers.
• * Prepare reports, correspondences, transaction documentation, and record and file documentation; operate cash drawer, process bank deposits, maintain records and balances and closing of the branch.
• * Actively market all branch products and services to individuals.
• * Perform all other duties as assigned by management.
• BASIC REQUIREMENTS: * High School Diploma or GED from accredited institution * 2-4 plus years consumer finance or related experience * Cash handling; computer skills; customer service skills * Ability to work with minimum supervision * Excellent communication skills * Proficient working knowledge of Microsoft Windows, Excel and Word Applications PREFERRED/DESIRED QUALIFICATIONS: * Associates or Bachelor's Degree * Bilingual, Spanish/English COMPENSATION: * The salary range for this position is competitive based on the job duties as well as the specific Knowledge, Skills, Abilities and Experience of the selected candidate.
• * This position is eligible for Quarterly Incentive compensation based on individual and company performance guidelines.
• WORK ENVIRONMENT: * Office Environment If you are interested in a fast paced, high growth, team oriented and great culture environment, you'll enjoy a career with us!

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