Service & Operations Supervisor

About this role

• **About the Opportunity** Colombo North America is seeking a **Service & Operations Supervisor** to coordinate After-Sales activities and the day-to-day operation of the shop/warehouse, ensuring efficiency, organization, and high-quality service to dealers and customers.
• This professional will be responsible for supervising the team, setting priorities and allocating resources, overseeing technical support and warranty claims, and coordinating machine setup and assembly, pre-delivery inspections (PDI), inventory, tools, and service parts.
• **Key Responsibilities** * Supervise and develop the team, providing guidance and hands-on training.
• * Coordinate technical support, warranty claims, and service to dealers and customers.
• * Oversee machine assembly, setup, and pre-delivery inspections (PDI).
• * Ensure shop organization, inventory control, and the management of tools, parts, and safety.
• * Work hands-on in operations when needed, supporting machine assembly, handling and loading, and parts organization.
• * Ensure adequate technical support during harvest season, keeping operations under control.
• * Travel periodically to support the dry bean equipment line in the Northern United States.
• **Requirements** * Proven experience in team supervision and leadership.
• * Technical knowledge and experience in the agricultural machinery and equipment industry.
• * Experience in After-Sales, technical service, assembly, or maintenance of agricultural machinery.
• * Organized and proactive, with strong communication skills, assertiveness, and sound decision-making.
• * Willingness to work hands-on and train the local team.
• * Valid driver's license, access to a vehicle as required by the company, and full availability to travel.
• **Desired Profile** We are looking for a professional with a strong sense of ownership, autonomy, and confidence, who is results-driven and able to manage daily activities responsibly, develop the team, and solve problems without constantly relying on management.
• Pay: $70,000.00 - $100,000.00 per year Benefits: * 401(k) * Dental insurance * Health insurance * Life insurance * Vision insurance Work Location: In person

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