Loan Monitoring & Collections Officer

About this role

• Job Summary The Loan Monitoring & Collections Officer is responsible for monitoring loan repayments, following up on overdue accounts, and implementing recovery strategies to reduce delinquency and maintain portfolio quality.
• Key Responsibilities Monitor loan repayments and identify overdue accounts.
• Follow up with customers on past-due obligations.
• Conduct recovery visits and collection activities.
• Prepare collection and portfolio performance reports.
• Maintain accurate recovery records and documentation.
• Collaborate with branches and Relationship Officers to improve loan recovery.
• Requirements Bachelor's Degree in Finance, Accounting, Economics, Business Administration, or related field.
• 2- 4 years' experience in loan recovery, collections, or credit administration.
• Strong negotiation, communication, and analytical skills.
• Proficiency in Microsoft Excel and report preparation.
• Knowledge of microfinance or banking operations is an advantage.
• Key KPIs Portfolio at Risk (PAR) Recovery Rate Delinquency Reduction Collection Efficiency Timeliness of Reports Amount of Overdue Loans Recovered

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