Retail Associate

About this role

• **Please apply online by clicking link below:** https://careers.rossstores.com/ddsdiscounts/job/DALLAS-Retail-Associate-TX-75218/1429439400/?feedId=448700&tcsource=apply.
• The Retail Associate is responsible for ensuring our Customers have a positive shopping experience.
• The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly manner, treats fellow Associates with respect, efficiently follows all company best practice standards as outlined in all work centers, maintains a clean work area at all times, and ensures proper merchandise presentation.
• The Retail Associate is expected to be engaged in these tasks as assigned during all working hours and will be expected to perform a range of functions in all areas of the Store as business needs require.
• The Associate may be requested to perform additional tasks in specific situations, if performance of these tasks will help achieve our Customer service and operational goals.
• **ESSENTIAL FUNCTIONS:** * Understands that safety is the number one priority and practices safe behaviors in everything they do.
• * Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone.
• Maintains clutter free, clear egress to emergency exits.
• Immediately corrects or reports any unsafe conditions or practices to Store Leadership.
• * Treats all Customers and Associates with respect and courtesy; is friendly and professional at all times.
• Recognizes fellow Associates using Company recognition programs.
• * Assists Customers in any way necessary - is register-trained, assists Customers with merchandise, and answers Customer questions in a polite and knowledgeable manner.
• Greets all Customers by making eye contact, smiling and saying "hello" throughout the Store as well as saying "thank you" with every register transaction.
• * Provides prompt and efficient responses to Customers at all times.
• Responds to Customer Service calls immediately.
• Handles all Customer issues in a courteous and helpful way, calling a member of the Store Leadership when needed.
• * Represents and supports the Company brand at all times.
• * Performs cleaning tasks such as sweeping, mopping, dusting, wiping counters and mirrors, replenishing restroom supplies, and disinfecting high-touch areas including the front-end, sales floor and restrooms to help maintain merchandise, customer and Team areas.
• * Maintains a professional appearance and adheres to the Company's dress code at all times.
• * Performs cleaning tasks such as sweeping, mopping, dusting, wiping counters and mirrors, and replenishing restroom supplies to help maintain merchandise, customer and Team areas.
• * Performs daily assigned sizing and recovery per company best practice to ensure a neat, clean and organized store that is well-maintained and efficiently merchandised to standards.
• * Expedites newly received merchandise receipts to the sales floor with a sense of urgency, merchandising all items per company best practice to the monthly presentation guidelines and maintaining merchandise/brand name familiarity within departments to assist Customers.
• * Understands the Loss Prevention Awareness program, the Shortage Highway, the Store Protection Specialist (SPS) position (where applicable), and merchandise protection standards.
• * As a representative of Ross Inc., demonstrates integrity and honesty in all interactions with Associates and Customers.
• Safeguards confidential information, cash and credit card information, and merchandise.
• * Follows all Mark-Out-of-Stock (MOS) policies, including the identification of MOS merchandise, proper processing of each piece and the notification of Store Leadership to review and approve all disposals.
• * Follows all policies and procedures concerning cash, check, charge card and refund transactions, voids and offline procedures.
• Maintains a high level of awareness and accuracy when handling bankable tenders.
• * Demonstrates a sense of urgency to efficiently perform their role.
• Maximizes productivity by executing all Store best practices and minimizing steps and touches in their work flow.
• **ESSENTIAL FUNCTIONS (cont.).** **COMPETENCIES:** * Manages Work Processes.
• * Business Acumen.
• * Plans, Aligns & Prioritizes.
• * Developing Talent.
• * Collaboration.
• * Leading by Example.
• * Communication.
• * Ensures Accountability & Execution.
• **QUALIFICATIONS & SPECIAL SKILLS REQUIRED:** * Effectively communicate with Customers, Associates and Store Leadership in a friendly, respectful, cooperative and pleasant manner.
• * Ability to perform basic mathematical calculations commonly used in retail environments.
• **EDUCATION / CERTIFICATIONS.** **PHYSICAL REQUIREMENTS:** * Ability to occasionally push, pull and lift more than 25 lbs.
• * Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
• * Ability to spend up to 100% of working time standing, walking, and moving around the Store.
• * Ability to use all Store equipment, including PDTs, registers and PC as required.
• * Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies.
• * Associates who work Stockroom shifts: Ability to regularly push, pull and lift more than 20 pounds.
• * Certain assignments may require other qualifications and skills.
• **SUPERVISORY RESPONSIBILITIES:** None.

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