Community Health Worker / Medical Asst. Unlic

About this role

• This is a full time, grant-funded position.
• It will be located primarily in Mingo County, WV, including MLIH sites at Matewan, WV and Chattaroy WV, with travel to other MLIH sites and other locations as needed.
• POSITION PURPOSE: The Community Health Worker (CHW) will play an essential role in the delivery of health services.
• The CHW will work as a liaison between patients, families, and the healthcare system, with the goal of improving health and well-being of underserved populations.
• The CHW will assist in the provision of health education, advocacy, and resource coordination to increase access to care, reduce health disparities, and enhance health outcomes in the community.
• ESSENTIAL JOB FUNCTIONS: * Outreach and Engagement: Engage with patient and the community to promote health services available at the health center, including preventative care and chronic disease management.
• Conduct community outreach through community partner and mobile unit visits, phone calls, and in-person engagement in the community to assess health needs and provide education on health and wellness.
• Identify at-risk populations, including those with barriers to accessing care, and assist with enrollment into relevant services (e.g., Medicaid, health insurance, etc.).
• * Health Education and Support: Provide culturally appropriate health education on topics like nutrition, mental health, and chronic disease management, while helping patients navigate healthcare options and understand diagnoses and treatment plans.
• * Care Coordination: Assist in coordinating patient care by scheduling appointments, facilitating referrals, supporting healthcare navigation, and following up to ensure continuity of care.
• * Advocacy: Advocate for patients by ensuring access to necessary resources and supporting their understanding of rights and responsibilities within the healthcare system.
• * Data Collection and Reporting: Maintain accurate records of patient interactions and services, track community health needs and outcomes, and participate in quality improvement activities, including data collection for health center reporting and evaluations.
• * Ensure efficient virtual visit connections for patients, nursing staff, and providers, provide basic technical support, coordinate with IT for technical issues, and collaborate with Registration to schedule or reschedule telehealth appointments.
• * Measure and record vital signs, prepare patient room for examination, and collect specimens as needed.
• Schedule and follow up on appointments, ensure lab samples are labeled and stored correctly, and assist with telemedicine and clinical staff tasks.
• Maintain patient confidentiality, manage supplies, and enter data into clinical systems while communicating with patients, staff, and other agencies.
• POSITION PURPOSE: This position is necessary to assure the effective and efficient delivery of clinical services.
• It requires a thorough knowledge of modern office practices and procedures; ability to type accurately at a fast rate, ability to deal tactfully and courteously with the public; ability to secure cooperation and establish and maintain effective working relationships with superiors, staff, and the general public; ability to accept supervision and follow instructions; ability to perform duties with a minimum of supervision; ability to handle matters of a confidential nature, and provide support to the clinical staff completing basic medical tasks.
• ESSENTIAL JOB FUNCTIONS: * Document patient information in the Electronic Health Record (EHR).
• * Complete intakes for nurses in the EHR.
• * Record patient information and basic information about current and previous conditions.
• * Measure and record vital signs (i.e., blood pressure, height, weight, pulse, oxygen saturation level, etc.).
• * Follow up on referral and other patient appointments as needed.
• * Schedule patient appointments with outside providers or for testing as needed and follow up to confirm the outcome of these appointments.
• * Prepare examination rooms and patients for examination.
• * Collect specimens as needed.
• * Prepare laboratory requisitions for prescribed or stat lab samples according to laboratory specifications.
• * Label appropriately, prepare and store lab samples in accordance with required laboratory specifications.
• * Ensure collections of lab specimens by laboratory staff.
• * Ensure that any blood spills/bodily fluids are immediately cleaned and appropriately disinfected according to agency policy.
• * Prepare and organize supplies and equipment to prevent wastage.
• * Check for expired supplies and restock as needed.
• * Assure confidentiality of patient information and medical records.
• * Assist telemedicine providers with recording vitals and documentation.
• * Give instructions and information to patients, including calling patients after receiving reports.
• * Communicate with staff, patients, families, other agencies and the general public by telephone, in writing, face-to-face, and via telehealth.
• * Assist clinical professional and paraprofessional staff as needed.
• * Enter data electronically into clinical recordkeeping and billing systems and record all events involving patients of MLIH on a daily basis.
• * Medical Assistants play a key role in Patient Centered Medical Home (PCMH) and care of patients with chronic medical conditions, by performing the following duties (including, but not limited to): * Triage patients and their calls.
• * Manage patient rooms- take vitals, document chief complaint and history of present illness (HPI), review and reconcile medications.
• * Flag abnormal results and alert providers.
• * Administer medications/give injections at the direction of the provider.
• * Assist in performing Comprehensive Health Assessment.
• * Assist in identifying preventative care needs.
• * Participate in daily huddles.
• MINIMUM QUALIFICATIONS: High School Diploma or equivalent.
• Must have a valid WV Driver's License and good driving record.
• Two years of successful office or related work.
• This position requires the employee to be certified in CPR and First Aid on a two-year basis.
• Must be able to pass a skills test administered by nursing staff of the agency.
• KNOWLEDGE, SKILLS and OTHER ABILITIES: * Must possess excellent written and verbal communication skills.
• * Must be able to prioritize tasks and possess excellent time management skills.
• * Ability to problem solve and trouble-shoot.
• * Ability to enter data electronically into the agency systems including payroll, billing, clinical records and others.
• * Familiarity with software packages including Microsoft Outlook and Microsoft Word (required), Microsoft Teams (required), and Microsoft Excel and Microsoft PowerPoint (preferred).
• WORKING CONDITIONS: This position is maintained in a controlled climate.

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