Sales Operations & Category Insights Manager

About this role

• **Flagstone Foods:** At Flagstone Foods, we believe appreciation grows goodness.
• It lives at the heart of our work, and is our main ingredient, woven into everything we do for our customers, our teammates, and the communities we call home.
• We're one of North America's largest manufacturers of snack nuts, trail mixes, and dried fruits, with plants in Robersonville, NC and El Paso, TX.
• Our teams keep our lines running, our food safe, and our quality high.
• We're looking for creative, thoughtful, and entrepreneurial people who want to make a meaningful impact and grow with us.
• If you share our passion for goodness, collaboration, and doing things the right way, you just might find your home at Flagstone Foods.
• **POSITION: Sales Operations & Category Insights Manager** **REPORTS TO: VP of Sales** **Position Summary** The Sales Operations and Category Insights Manager is responsible for optimizing the processes, analytics, and tools that enable the sales organization to drive profitable growth.
• This role owns the end-to-end category analytics across private label and national brand portfolios, while providing the sales organization with the insights, systems, forecasting, and processes required to improve commercial performance.
• **Essential Functions** * Lead the development and implementation of scalable sales processes, workflows, tools, and best practices.
• * Identify inefficiencies across the sales process and implement improvements that increase sales productivity and effectiveness.
• * Support the end-to-end Request for Proposal (RFP) process, including coordinating cross-functional input, developing proposal content, ensuring compliance with submission requirements, and delivering high-quality responses within established deadlines.
• * Establish and maintain sales performance dashboards and reporting systems that provide visibility into key commercial metrics.
• * Monitor pipeline health, conversion rates, sales productivity, customer performance, and other leading indicators to identify opportunities and risks.
• * Partner with Sales leadership to improve CRM utilization, data integrity, reporting, and adoption of standardized processes.
• * Evaluate and implement technology and tools that improve sales effectiveness and decision-making.
• * Support the development of category sales, margin, and volume forecasts incorporating market trends, seasonality, promotional calendars, customer activity, and new item launches.
• * Facilitate sales pipeline management processes and ensure forecast accuracy.
• * Partner with Finance on annual budgeting and monthly/quarterly forecast reviews, providing category-level assumptions and risk and opportunity assessments.
• * Analyze sales and financial performance to identify variances, trends, and corrective actions.
• * Develop and maintain dashboards and reporting tools that measure category, customer, and sales performance.
• * Analyze POS, syndicated market data, sales performance, pipeline activity, and other business intelligence to drive decision-making.
• * Translate complex data into actionable insights and recommendations for Sales leadership and senior management.
• * Deliver regular performance updates, category reviews, business plans, and strategic recommendations to leadership.
• * Establish consistent KPIs and performance metrics across the sales organization.
• * Partner closely with Marketing, Sales, Procurement, Supply Chain, Demand Planning, Finance, and Customer Success to align commercial strategies with broader business objectives.
• * Manage and collaborate with external research and data providers to maximize the value of syndicated data and research investments.
• * Lead cross-functional initiatives that support new product launches, customer growth, pricing initiatives, assortment changes, and strategic business opportunities.
• * Serve as a central point of coordination between commercial strategy and operational execution.
• * Support onboarding and training of sales team members on systems, processes, reporting, and commercial tools.
• * Develop documentation, playbooks, and resources that improve sales effectiveness and consistency.
• * Establish clear performance expectations and foster a culture of accountability, continuous improvement, and data-driven decision-making.
• * Perform other duties as assigned.
• **Qualifications (Education/Experience)** * Bachelor's degree in Business, Marketing, Finance, Supply Chain, or related field; MBA preferred.
• * 4+ years of progressive experience in category management, sales operations, merchandising, business analytics, brand management, or related commercial functions.
• * Experience managing private label and national brand portfolios strongly preferred.
• * Strong analytical and financial skills, including experience with P&L, margin management, pricing, forecasting, and budgeting.
• * Expertise using syndicated data such as Nielsen/Circana/IRI POS, Scintilla and panel data.
• * Advanced Excel skills and experience with reporting and data visualization platforms such as Power BI or Tableau.
• * Experience with business intelligence tools and CRM systems such as Salesforce and demonstrated ability to improve data quality and system adoption.
• * Proven experience managing RFPs, cross-functional projects, vendor relationships, and customer-facing initiatives.
• * Excellent communication, presentation, negotiation, and executive-level relationship-building skills.
• * Demonstrated ability to translate data and market insights into actionable commercial strategies.
• * Ability to manage multiple priorities and lead complex initiatives in a fast-paced, growth-oriented environment.
• **Key Competencies** * Strategic and analytical decision-making * Commercial and financial acumen * Category strategy and portfolio management * Sales operations and process optimization * Data-driven decision-making * Forecasting and business planning * Negotiation and vendor management * Cross-functional leadership and influence * Customer and relationship management * Team leadership and development * Technology and systems orientation * Continuous improvement mindset * Adaptability across private label and national brand environments **Success Metrics** * Category revenue and profitable growth * Gross margin and contribution improvement * Private label penetration and profitability * National brand portfolio performance * Customer growth and retention * Forecast accuracy * Sales pipeline health and conversion * RFP win rate and effectiveness * Sales cycle efficiency and productivity * CRM data quality and adoption * Sales process adoption and efficiency * Revenue growth and quota attainment * Successful execution of strategic category initiatives **Physical Requirements** The physical demands described within the Essential Functions section of this job description are representative of those that must be met by an employee to successfully perform this job.
• Other duties or tasks may be assigned as required.
• Management may modify, change, or add to the duties of this description at any time without notice.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is required to: * Communicate with others both verbally and in writing.
• * Be independently mobile.
• * Use a computer and keyboard.
• **Supervises - No** **FLSA Designation**: This position is a Salaried Exempt and not eligible for overtime.
• **Work Location**: Remote - travel expected less than 10% **Benefits You'll Enjoy** At Flagstone Foods, we take care of our team.
• You'll have access to medical, dental, and HSA options, a 401(k) plan with company match, and company-paid life and disability coverage.
• Benefits begin on the first of the month after 60 days of employment, giving you peace of mind while you focus on the work you take pride in.
• Participation in Flagstone Foods' benefits programs is subject to the terms and conditions of each plan.
• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

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