Dental Receptionist

About this role

• #### **Dental Receptionist / Administrator** Position Type: Full-Time Status: Non-Exempt #### **Salary:** Location: Fishers, IN Reports To: Assistant Office Manager and Dentist #### **Position Summary** We are seeking a dependable, friendly, and highly organized Business Assistant to join our team.
• This front-office role combines the responsibilities of an Appointment Coordinator, Financial Coordinator, and Insurance Coordinator.
• The Business Assistant plays a key role in creating a welcoming patient experience while helping keep the schedule, financial systems, insurance processing, and daily administrative operations running smoothly.
• Fluency in both English and Spanish is required, as this role involves regular communication with Spanish-speaking patients and translation support when needed.
• #### **Responsibilities** * Greet patients and visitors and assist with checkin and checkout * Answer phone calls, text messages, and voicemails professionally and promptly * Communicate effectively with patients in both English and Spanish * Provide translation support for patients and the dental team as needed * Register new patients and maintain accurate records and forms * Schedule, confirm, and adjust appointments to maintain an efficient schedule * Monitor the schedule for openings, cancellations, and opportunities to improve patient flow * Discuss treatment costs, payment expectations, and financial options with patients * Prepare treatment estimates and collect patient payments * Verify insurance benefits, submit claims, and follow up on outstanding claims * Send supporting documentation to insurance companies as needed * Help patients understand dental benefits, financial responsibility, and office instructions * Reconcile daily payments and assist with financial recordkeeping * Scan, organize, and file patient and administrative documents * Maintain an organized, clean, and professional front office * Assist with opening/closing procedures, office supplies, and patient amenities * Follow HIPAA, OSHA, infectioncontrol, safety, and confidentiality requirements * Provide additional office and clinical support as needed Qualifications #### **Required** * Fluent in English and Spanish * High school diploma or equivalent * Strong verbal and written communication skills * Strong computer and general office skills * Professional, courteous customer service skills * Ability to organize, prioritize, and complete tasks accurately and independently #### **Preferred** * 1+ years of dental office experience * Experience with scheduling, insurance verification, claims, and financial coordination * Experience with Open Dental * Experience with DentalXChange or similar software * Familiarity with Microsoft Word, Excel, email, and standard office equipment #### **Skills and Experience** Candidates with strong customer service or medical office experience Must possess a friendly, positive, dependable, and detail-oriented, Manage multiple priorities in a busy environment.
• Strong communication skills both orally and written The ability to solve problems in a timely manner Understanding and respect for patient privacy Must collaborate effectively with coworkers and contribute to a positive team environment #### **Physical Requirements** This position may involve sitting, standing, walking, bending, reaching, and assisting throughout the office.
• Ability to lift up to approximately 40 lbs.
• may be required.
• The role also requires frequent use of a computer, keyboard, telephone, and other standard office equipment.
• #### **About Promise Dental LLC** We are honored to be a trusted provider of high-quality dentistry to the residents of Fishers, Indiana, and surrounding areas.
• At Promise Dental, our modern facility is equipped with the latest advancements in dental technology, allowing us to offer a full range of cosmetic and restorative services providing the highest level of care in a relaxing environment.
• Our mission is to deliver comprehensive, personalized dental care while fostering long-term relationships with our patients.

Key skills & tools

View & apply

Links open in a new tab. jobhustl never applies on your behalf - you always go to the employer.