Electronic Health Records Technician, Telecom Agent, 6a-2:30p

About this role

• Responsibilities: Electronic Health Records Technicians complete a variety of tasks associated with supporting patient needs.
• These tasks range from supporting telecom call center operations, to providing contact center support, to collecting, assessing and processing of patient documentation.
• The work done by the Electronic Health Records Technician contributes to overall patient care, patient safety, revenue cycle management and continuous quality improvement.
• **\*This is an in office position\*** **Electronic Health Records Tech Telecom Agent Responsibilities:** * Announcing codes and pages through Vocera (Hospital communication system), throughout the Norton network of Hospitals * Answering and transferring calls to the appropriate location * Store, retrieve, review, assess, and process health-related information in both paper format and electronic format * Provide customer support and help guide patients through the MyChart app/website * Request medical records to be mailed or faxed to Norton Healthcare and log through Epic (Norton digital medical record system) * Assist patients with connecting to their zoom visits and general troubleshooting * Answer calls from other healthcare entities and release records via request over the phone, Epic, Mail and Fax Qualifications: **No experience required.** We provide comprehensive on the job training.
• If you want to learn more about the role, are passionate about taking care of patients and our community, we encourage you to apply.
• **Desired:** * One year HIM * High School Diploma or GED; Associate Degree * Registered Health Information Technician

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