Registration Clerk -- Front Desk Registration (7:30a-4:00p)

About this role

• **Full-Time, Monday - Friday 7:30a to 4:00p** **JOB SUMMARY** Arranges for the efficient and orderly admission of inpatients and admission of individuals who have hospital-based outpatient testing or procedures.
• Ensures that the patient information is collected and that patients are aware of hospital policies and procedures.
• Distributes appropriate information to ancillary departments.
• Reports to the Patient Access Supervisor.
• **SUMMARY OF ESSENTIAL JOB FUNCTIONS** * Responsible for registering patients for hospital services from a physician's office and pre-admitting these patients a needed.
• * Responsible for admitting requirements for patients scheduled for admissions and outpatient procedures, obtaining authorization and verifying insurance eligibility.
• * Responsible for interviewing patients or their representative, obtaining personal information or verifying information already on file, including emergency numbers and insurance information.
• * Responsible for interviewing patients or their representative, obtaining personal information or verifying information already on file, including emergency numbers and insurance information.
• * Provides information to the patient/representative about billing, complaint process, patient rights, and HIPAA.
• Distributes hospital specific literature.
• * Responsible, when previous arrangements have been made or a co-payment is required, to collect such payments, record payment and forward to the Business Office personnel.
• * Responsible for knowing hospital policies and being familiar with hospital services that are available.
• * Demonstrates an ability to be flexible, organized and function well in stressful situations.
• * Treats patients and their families with respect and dignity; ensures confidentiality of patients' records.
• * Interacts professionally with patient/family and provides explanations and verbal reassurance as necessary.
• * Maintains good working relationships both within the department and with other departments.
• * Ensures that documentation meets current standards and policies.
• * Answers the telephone in a polite manner and communicates information to the appropriate personnel/family member.
• * Performs other related duties as assigned by the Patient Access Supervisor.
• **BASIC SKILLS** * Basic computer knowledge.
• * Ability to type accurately with speed * Able to use office machines efficiently * Excellent customer services skills.
• **EDUCATION AND EXPERIENCE** * High School graduate or equivalent.
• * Prefers someone who has at least 6 months experience in a medical office or hospital setting.
• **LANGUAGE SKILLS** * Able to communicate effectively in English, both verbally and in writing.
• * Additional language a plus **PHYSICAL REQUIREMENTS** * Must be able to lift 40lbs.
• * Must be able to stoop, bend, or sit for long periods of time.
• #### **Education** Required * High School or better Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.
• For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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