(Bilingual) Collections Representative

About this role

• **Credit Collections Assistant** **\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_** **DEPARTMENT:** Collections **REPORTS TO:** Director of Credit & Collections **FLSA:** Full Time, Non-Exempt (Hourly + Commission) **Hours of Operation:** Monday-Friday, 7am-9pm CST Rotating Saturday 8am-5pm CST **\*This is a fully remote position, and all necessary equipment will be provided to ensure a productive and comfortable work environment\*** **\*Candidate should be based out of the Dallas/Ft.
• Worth area\*** **Why You Should Join Us!** * A comprehensive health plan that includes **medical, dental, and vision** coverage to ensure you and your family have access to the care you need * A **401(k)-retirement plan** with a generous company match to help you save for your future and achieve your financial goals * Other fringe benefits including Birthday & Anniversary **bonus**, company-wide **discounts**, legal services, short & long-term disability, etc.
• * **Positive** work environments that offer **work/life balance** and professional **growth** * **Mission-driven** work making a global **impact** with local roots * The opportunity to have hands on work experience with **industry leading**, innovative technology **Position Summary** The Credit Collections Assistant uses independent judgment and exercises full working responsibility of follow-up calls for clients in lockout to bring them back into compliance with servicing the interlock and payment of fees.
• Coordinates office and field collection procedures and analyzes field collection reports to determine further steps in collection effort.
• Compiles data required for transfer of accounts to collection agency.
• Credit Assistant may be required to assist in compiling monthly information for report of delinquent account collections and bad debt write-offs.
• Coordinates and acts as liaison for contracts with vendors for collection bill receivables and other collection agencies.
• **Essential Duties** The essential functions included, but are not limited to the following: * Daily collection calls using the lockout report.
• Must be able to write detailed notes on all collection calls and insert them into the collection screen in Smart Trac.
• * Review past due clients for reinstall and send approvals to Customer Service Representatives so they can set client up for installation.
• * Review of client logs to determine if a lockout credit will be assessed.
• * Review of tow bills and service site notes to determine if a tow bill should be credited.
• * Conducts special billing investigations involving difficult problems while making determinations and resolving disputes.
• * Handles difficult credit/collection problems that are referred by Customer Service Representatives.
• * Monitors customer account balances for customer services and initiates collection procedures.
• * Assures credit collection policies are consistent with sound business and financial policies, and are in compliance with City, State, and Federal rules and regulations.
• * Coordinates and records field collection activities of Customer Service Representatives and Service Centers.
• * May handle correspondence and claims in connection with bankruptcies and estates.
• * Coordinates acknowledgement of refunds, notification of customers and reconciliation of accounts.
• **Minimum Qualifications** * Three (3) years' experience as a Customer Service Representative or Collections, or a position involving the extension of credit and collection of delinquent accounts.
• * Associate's degree in business or related field preferred preferred; however, a combination of relevant experience and formal education will be considered.
• * Knowledge of modern office procedures, methods and computer equipment.
• * Knowledge and understanding of automated systems and procedures for bill collection and follow-up.
• * Ability to interpret customer billing records.
• * Ability to determine and resolve billing errors with customers.
• * Effective written and oral communication skills, including ability to deal with customers in resolving billing and credit problems.
• * Ability to work under pressure and sometimes with difficult and abusive customers.
• * Ability to work independently using judgment and analytical skills to resolve problems and discrepancies.
• * Ability to maintain physical condition appropriate to the performance of assigned duties and responsibilities which may include sitting for extended periods of time and operating assigned office equipment.
• * Ability to communicate with others and to assimilate and understand information, in a manner consistent with the essential job functions.
• * Ability to operate assigned equipment.
• * Ability to make sound decisions in a manner consistent with the essential job functions * Bilingual proficiency in English & Spanish highly preferred.
• **Physical Demands & Work Environment** The physical demands and work environment described below are representative of those an employee may encounter while performing the essential functions of this position.
• Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
• * Regularly required to communicate verbally and hear.
• * Frequently required to use hands and fingers to handle or feel objects, tools, or controls.
• * Occasionally required to stand, walk, sit, reach with hands and arms, climb or balance, and stoop, kneel, crouch, or crawl.
• * Occasionally required to lift and/or move up to 25 pounds.
• * Requires close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus.
• * The noise level in the work environment is usually moderate.
• *This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position.
• Employees may be required to perform other job-related duties as assigned by an authorized supervisor.
• The Company may modify duties, responsibilities, and requirements as needed, including providing reasonable accommodations to qualified individuals with disabilities.* *This document does not create an employment contract, implied or otherwise, and employment remains at will.* #LI-Remote

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