Village Experience Manager

About this role

• Village Experience Manager Elveden Forest | Circa GBP 55,000 per annum plus 18% bonus scheme Lead exceptional guest experiences, every step of the way.
• Can you inspire teams to make every guest interaction feel seamless and personal?
• Reporting to the Head of Village Experience, you'll lead the day-to-day Guest Services operation and influence the guest experience across the village.
• From a warm welcome on arrival to putting things right when plans change, you'll help your teams deliver thoughtful service that builds guest satisfaction and loyalty.
• What you'll be doing Lead and develop Duty Village Managers, Guest Services Shift Managers and seasonal delivery, aligning staffing and resources with guest demand.
• Oversee arrivals, service standards and seasonal experiences, and take ownership of serious guest complaints and service recovery.
• Use guest feedback and service performance insights to turn opportunities into practical improvements across the village.
• Coach and empower your teams, champion an inclusive culture and turn colleague feedback into meaningful action.
• Manage payroll and operating budgets, guide consistent service recovery decisions and improve cost efficiency.
• Maintain health and safety, licensing and audit standards, and support crisis management and clear guest communications.
• Work with village and central teams to deliver the guest experience strategy, support change and share best practice.
• Support sustainable operations, the village Energy Plan and environmental standards, including ISO14001 compliance.
• What's in it for you Free day passes and access to leisure facilities (including the spa) Discounts on breaks and in our shops and restaurants Bonus scheme and recognition rewards A supportive, friendly team Career development and in-role training Your working hours Full-time contract You will be contracted to work a guaranteed minimum of 150 hours over a 4-week period.
• You may be asked to work additional hours in line with operational requirements.
• This role includes early mornings, evenings, weekends and bank holidays.
• You'll take part in the Duty Senior Manager rota, taking responsibility for wider village operations during your assigned shifts.
• About you Strong operational leadership experience in hospitality, with a track record of delivering people, guest and operational performance targets.
• Experience in a large, complex venue or multi-unit environment, with the ability to maintain compliance and consistent standards.
• A strong understanding of exceptional guest experience, brand standards, service quality and operational excellence.
• Experience leading and developing large, multi-disciplinary teams.
• A commitment to diversity, equity and inclusion, environmental and social responsibility, and values-based leadership.
• Excellent communication, influencing and relationship-building skills.
• Our values Each colleague at Center Parcs is involved in building better worlds for our guests, colleagues, communities and our environment.
• Contributing to our purpose means living out our values : We care, we're brave, we're determined and we're naturally us.
• Sound like your kind of job?
• Apply online today Working here Check your route before applying - Elveden Forest (IP24 3TR), isn't easily reached by public transport: UK: Plan Your Journey.
• Closing date: 28th November 2026 Please note this vacancy may close at any time once sufficient applications have been received.
• Early submission of your application is therefore encouraged.
• Follow us - Facebook | LinkedIn At Center Parcs, everyone's welcome.
• We recognise that we're all at our best when we're being ourselves.
• We are committed to building a culture that champions diversity, equity and inclusion, where everyone is treated fairly and with respect.?We welcome people from all backgrounds and want them to feel valued for their individuality, thrive in our business and share a sense of belonging.?We place a lot of value on recruiting based on behaviours rather than prioritising qualifications or experience.
• We are proud to be a Disability Confident Employer, please let us know if you require any support or reasonable adjustments during the application or interview process.

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