Healthcare Virtual Assistant (US - Remote)

About this role

• About the Job Supporting Patients.
• Empowering Healthcare.
• Making a Difference.
• Your Purpose: We're looking for a reliable, compassionate, and highly organised Healthcare Virtual Assistant to provide essential administrative and patient support to a healthcare practice.
• In this role, you'll help ensure the smooth day-to-day running of the practice by managing patient communications, coordinating appointments, maintaining accurate documentation, and delivering professional virtual reception support.
• If you have experience in healthcare administration and are passionate about helping patients while keeping operations organised and efficient, then this is for you!
• Your Responsibilities: You'll respond to patient enquiries via email, phone, and other communication channels, manage patient records, forms, documentation, and correspondence, and assist with appointment scheduling, confirmations, and follow-ups.
• You'll handle general medical administrative tasks and data capturing, communicate professionally and empathetically with patients, and liaise with healthcare professionals and other relevant parties as required.
• You'll also help coordinate referrals, authorisations, reports, and other healthcare-related documentation, while ensuring patient information remains accurate, secure, and confidential.
• In addition, you'll provide general virtual administrative and reception support to help the practice operate smoothly.
• What's Required: You should have previous experience in healthcare administration, medical reception, or a similar role, with experience communicating directly with patients.
• Strong written and verbal communication skills, excellent attention to detail, and outstanding organisational abilities are essential.
• You must be comfortable handling confidential and sensitive information, have strong computer skills, and be able to learn new systems quickly.
• We're looking for someone who is professional, compassionate, patient-focused, and capable of working independently in a remote environment.
• Experience using medical practice management systems, electronic medical records (EMRs), or other healthcare-related software will be an advantage.
• Where you will be working: This is a full-time remote position supporting a healthcare practice serving patients in the US.
• You can work remotely from your preferred location, provided you have a reliable internet connection, a suitable home-working environment, and the ability to maintain professional communication throughout your shift.
• Comfortable working US hours and remotely, allowing you to support the practice during its designated operating hours.
• What you will receive: You'll have the opportunity to contribute to the smooth running of a healthcare practice while helping patients receive professional, compassionate, and efficient administrative support.
• This role offers valuable experience in healthcare operations, patient communication, and medical administration, with the opportunity to develop your skills in a remote working environment.
• Ready to make a difference in healthcare?
• If you're organised, patient-focused, and experienced in medical administration, apply today!
• Send us your CV and a 1-2 minute video to talia@goflowbpo.com telling us about your career journey, experience, and the value you bring.
• Let's get to know you!

Key skills & tools

View & apply

Links open in a new tab. jobhustl never applies on your behalf - you always go to the employer.